Your GDPR Rights

Our Commitment to Your Data Protection

At WatchTraderHub, we take your privacy seriously. As a dealer-built platform operating in the European Union, we fully comply with the General Data Protection Regulation (GDPR). This page explains your rights and how to exercise them.

Your Rights Under GDPR

1. Right to Access (Article 15)

You have the right to know what personal data we hold about you and receive a copy of this data.

2. Right to Rectification (Article 16)

Found an error in your data? You have the right to have inaccurate personal data corrected or incomplete data completed.

3. Right to Erasure - “Right to be Forgotten” (Article 17)

You can delete your account directly from Settings → Account. Your account will be deactivated immediately with a 30-day grace period, after which your personal data is permanently anonymized.

You may also request deletion when:

• It's no longer needed for the original purpose
• You withdraw consent
• You object to processing
• Data was unlawfully processed

4. Right to Data Portability (Article 20)

You can download all your data at any time using the “Download My Data” button in Settings → Account. The export provides a ZIP file containing JSON and CSV files with all your personal data.

Format: ZIP archive containing JSON and CSV files
Delivery: Instant download from your browser

5. Right to Restrict Processing (Article 18)

You can request we limit how we use your data while:

• You contest its accuracy
• Processing is unlawful but you don't want deletion
• We no longer need it but you need it for legal claims
• You've objected to processing pending verification

6. Right to Object (Article 21)

You can object to:

• Processing based on legitimate interests
• Direct marketing (including our newsletter)
• Processing for research/statistical purposes

When you object, we'll stop processing unless we have compelling legitimate grounds.

7. Rights Related to Automated Decision-Making (Article 22)

Good news: WatchTraderHub doesn't use automated decision-making or profiling that significantly affects you. All important decisions about your account are made by humans (specifically, me).

How to Exercise Your Rights

Self-Service Options

Most rights can be exercised directly from your Settings page:

• Data Export: Settings → Account → “Download My Data”
• Account Deletion: Settings → Account → “Delete Account”
• Profile Updates: Settings → Profile

Making a Request by Email

For other requests, email us at support@watchtraderhub.com from your registered email address with:

• Which right you're exercising
• What specific action you want us to take

Example: “I'd like to exercise my right to data portability. Please send me all my data in CSV format.”

Identity Verification

• From registered email: Request processed immediately
• From different email: We'll send verification questions to confirm your identity

Our Response Time

• Legal requirement: Within 30 days
• Our typical response: Within 24 hours (though not guaranteed)
• Complex requests: We'll inform you if we need more time

Cost

All GDPR requests are processed free of charge.

Exception: Excessive or repeated requests may incur a reasonable fee or be refused.

What Happens to Your Data

During Active Use

Your data is stored securely with GDPR-compliant providers and used only as described in our Privacy Policy.

After Account Deletion

• Immediate: Account deactivated, access removed
• 30-day grace period: You can contact support to reactivate
• After 30 days: Personal data permanently anonymized
• Exceptions: Financial records (invoices, sales, credit notes) retained for 7 years as required by applicable tax law

Data We Must Keep

Bulgarian and EU law requires us to retain:

• Invoices, sales, and credit notes (6-10 years per EU tax law)
• Records of GDPR requests (3 years)
• Legal correspondence and disputes (6 years)

Making a Complaint

We hope to resolve any concerns directly, but you have the right to lodge a complaint with:

First: Contact Us

Email: support@watchtraderhub.com

We take all privacy concerns seriously and typically respond within 24 hours.

Then: Supervisory Authority

You may also contact the supervisory authority in your country of residence.

Special Circumstances

Deceased Users

In the event of a user's death, authorized representatives may contact us with appropriate legal documentation to request account closure and data handling per applicable law.

Minor's Data

WatchTraderHub is not intended for anyone under 18. If we discover we've collected data from a minor, we'll delete it immediately.

Law Enforcement Requests

We only provide user data to law enforcement with valid legal orders. We'll notify you unless legally prohibited.

Our GDPR Compliance Measures

• Privacy by Design: Data protection built into every feature
• Data Minimization: We only collect what's necessary
• Security First: Encryption, access controls, and regular audits
• Transparency: Clear policies and open communication
• Regular Training: Staying current with GDPR requirements
• Documentation: We maintain records of all processing activities

Questions?

I personally handle all GDPR requests and take your privacy rights seriously. Don't hesitate to reach out if you have any questions or concerns.