Turn One-Time Buyers Into
Lifetime Collectors
Remember every preference, never miss a follow-up, and build the relationships that make luxury watch dealing profitable. CRM designed by dealers, for dealers.
In Luxury Watch Sales, Relationships Are Everything
But managing hundreds of clients with spreadsheets and memory alone? You're leaving money on the table.
Need Better Follow-up
Without proper follow-up, clients often don't return
Profitable
Repeat clients typically spend more than new customers
Lifetime Value
Strong relationships increase collector lifetime value
The Cost of Poor Client Management
- ✗Forgetting client preferences and losing sales
- ✗Missing birthdays and special occasions
- ✗Not knowing who to call when the right watch arrives
- ✗Losing track of service reminders
- ✗Team members not knowing client history
- ✗VIP clients feeling like just another number
CRM Built for How Watch Dealers Actually Work
Not adapted from generic software - purpose-built for luxury watch sales
Build Relationships That Build Your Business
See how our CRM turns casual buyers into lifetime collectors
Everything About Every Client
Complete view of preferences, history, and opportunities
Capture Every Detail
From first contact, record preferences, budget, collection goals. Build a complete picture of what makes each client tick.
Track What They Love
Record wishlist items, favorite brands, dream watches. When you get something they want, you'll know instantly.
Never Miss a Moment
Automatic reminders for birthdays, service dates, follow-ups. Stay top of mind without having to remember everything.
Grow Lifetime Value
See purchase patterns, identify upsell opportunities, and turn one-time buyers into loyal collectors worth hundreds of thousands.
Features You Won't Find in Generic CRMs
Because selling a Patek Philippe isn't like selling software
Collection Tracking
Keep a record of what each client already owns. Suggest complementary pieces, track service schedules, and understand their collecting journey.
- Full collection inventory
- Service history tracking
- Collection value estimates
Lead Scoring for Luxury
Not all leads are equal. Score based on budget, seriousness, timeline, and past behavior. Focus your energy on the most promising opportunities.
- Automatic lead scoring
- Engagement tracking
- Priority notifications
Relationship Mapping
Track connections between clients - who referred whom, collecting partners, family relationships. Leverage your network effectively.
- Referral tracking
- Network visualization
- Group management
Event & Viewing Management
Organize private viewings, trunk shows, and events. Track RSVPs, preferences, and follow up with attendees automatically.
- Event planning tools
- RSVP management
- Post-event follow-up
The Math of Relationship Management
Without Proper CRM
- • Improved client retention
- • €15,000 average lifetime value
- • 2-3 purchases per client
- • 20% respond to outreach
With WatchTraderHub CRM
- • Better client retention
- • €75,000+ average lifetime value
- • 8-10 purchases per client
- • 65% respond to targeted outreach
Better client relationships lead to
Higher Value
lifetime relationships
Frequently Asked Questions
Everything you need to know about our watch dealer CRM
How is this different from regular CRM software?
Our CRM is designed for watch dealers with fields for tracking client preferences, purchase history, and watch-specific information. It integrates with our inventory and sales systems for a complete dealer platform.
Can I import my existing client data?
Yes! Import from Excel, CSV, or most other CRM systems. We map standard fields automatically and help you configure custom fields. Your entire client history can be migrated, including past purchases and notes.
What client information can I track?
Track basic client details (contact info, preferences), purchase history, and notes. Set reminders for follow-ups, birthdays, and service dates. Use tags to organize clients (VIP, Collector, etc.) for better client management.
Can multiple team members access client data?
Absolutely. Set permissions for different team members - salespeople see their clients, managers see everything. All interactions are logged so everyone knows the client history, ensuring consistent service.
How does it help with follow-ups?
Set reminders for birthdays, service due dates, or custom follow-ups. The reminder system helps you stay connected with clients and never miss important dates or opportunities to engage.
Does it integrate with sales and inventory?
Fully integrated! See what each client bought, what they looked at, their total spend, and match their preferences with current inventory. When viewing a watch, see which clients might be interested.
Start Building Million-Euro Relationships
Join successful dealers who've transformed their client relationships. See the difference professional CRM makes from your very first follow-up.
Import existing clients • Team collaboration • No credit card required