Remember every preference, never miss a follow-up, and build the relationships that make luxury watch dealing profitable. CRM designed by dealers, for dealers.
But managing hundreds of clients with spreadsheets and memory alone? You're leaving money on the table.
Need Better Follow-up
Without proper follow-up, clients often don't return
Profitable
Repeat clients typically spend more than new customers
Lifetime Value
Strong relationships increase collector lifetime value
Not adapted from generic software - purpose-built for luxury watch sales
Categorize every client by their relationship with you
Track what each client is looking for with priority levels
Find and merge duplicate client records automatically
Track where each client is in their journey
Log every interaction with detailed notes
Flag and prioritize your most valuable clients
See how our CRM turns casual buyers into lifetime collectors
Complete view of roles, preferences, wish lists, and activity history
From first contact, record roles, preferences, preferred brands and styles. Clients are automatically matched from sales on eBay, Shopify, WooCommerce, and Chrono24.
Record specific watches clients are looking for with priority levels. When matching inventory arrives, you know exactly who to contact first.
Track calls, meetings, emails, and custom notes. Build a complete activity timeline so you always know the full client history.
Automatic duplicate detection finds matching records across channels. Merge with full control to maintain a single, accurate client profile.
Because selling a Patek Philippe isn't like selling software
Every client has a role and a stage. Track buyers, sellers, dealers, consignors, and service providers through their lifecycle from lead to active to archived.
Know exactly what each client is looking for. Create wish list items with priority levels and track their status from active to fulfilled.
Clients come from eBay, Shopify, WooCommerce, Chrono24 -- duplicates are inevitable. Our system finds them and lets you merge with full control.
Log every phone call, meeting, and email. Track important dates like birthdays and service appointments to stay connected.
Better client relationships lead to
Higher Value
lifetime relationships
Everything you need to know about our watch dealer CRM
Our CRM is designed for watch dealers with client roles (buyer, seller, dealer, consignor, service provider), lifecycle stages, wish list tracking, and watch-specific preferences like favorite brands and styles. It integrates with our inventory and sales systems for a complete dealer platform.
Yes! Import from Excel, CSV, or most other CRM systems. We map standard fields automatically and help you configure custom fields. Your entire client history can be migrated, including past purchases and notes.
Track contact info, roles (buyer/seller/dealer/consignor/service provider), lifecycle stage (lead/active/inactive/archived), preferred brands and styles, wish lists with priority levels, VIP status, activity notes (calls, meetings, emails), important dates, and preferred contact method (email, phone, WhatsApp).
Our system automatically identifies potential duplicate clients based on name, email, phone, and company matching. You can review detected duplicates, compare details side by side, and merge them with full control over which fields to keep from each record.
Create wish list items for each client with specific watches or criteria they are looking for. Set priority levels (low to high), track status (active/fulfilled/cancelled), and when matching inventory arrives, you know exactly which clients to contact.
Fully integrated! Clients are automatically matched from sales across channels (eBay, Shopify, WooCommerce, Chrono24). See purchase history, track activity notes, and match client preferences with current inventory.
Join successful dealers who've transformed their client relationships. See the difference professional CRM makes from your very first follow-up.
Import existing clients • Duplicate detection • No credit card required
